Citazione APA

Anderson, K., & Kerr, C. (2002). Customer relationship management. Tata McGraw-Hill.

Stile di citazione Chicago

Anderson, Kristin, e Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

Citazione MLA

Anderson, Kristin, e Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.