Učitavanje...
Total quality management /
| Glavni autor: | |
|---|---|
| Format: | Printed Book |
| Jezik: | English |
| Izdano: |
Delhi:
Pearson Education Asia,
1999.
|
| Izdanje: | Ed.2 |
Sadržaj:
- 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)