Besterfield, d. H. e. a. (1999). Total quality management (Ed.2.). Pearson Education Asia.
シカゴスタイル引用形Besterfield, dale H et al. Total Quality Management. Ed.2. Delhi: Pearson Education Asia, 1999.
MLA引用形式Besterfield, dale H et al. Total Quality Management. Ed.2. Pearson Education Asia, 1999.
警告: この引用は必ずしも正確ではありません.