Cita APA

Besterfield, d. H. e. a. (1999). Total quality management (Ed.2.). Pearson Education Asia.

Chicago Edition Citation

Besterfield, dale H et al. Total Quality Management. Ed.2. Delhi: Pearson Education Asia, 1999.

Cita MLA

Besterfield, dale H et al. Total Quality Management. Ed.2. Pearson Education Asia, 1999.