|
|
|
|
| LEADER |
00792nam a2200169Ia 4500 |
| 008 |
150624b xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 8170368413
|
| 020 |
|
|
|a 8170368413
|
| 082 |
|
|
|a 658.812
|
| 100 |
|
|
|a Balachandran, S.
|
| 245 |
|
|
|a Customer-driven services management /
|c S. Balachandran
|
| 260 |
|
|
|a New Delhi :
|b Response Books,
|c 1999.
|
| 300 |
|
|
|a 333 p.
|
| 505 |
|
|
|a 1. Services today 2. Distinguishing characteristics 3. Developing the service product 4. Knowing the customer 5. Marketing of services 6. Attaining high quality 7. Realising people potential 8. Strategies for growth 9. Managing information 10. Some select
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 51397
|d 51397
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_812000000000000_BAL_C
|7 0
|9 51375
|a UL
|b UL
|c ST2
|d 2012-10-27
|o 658.812 BAL/C
|p 74251
|r 2012-10-27
|w 2012-10-27
|y BK
|