Citazione APA

Besterfield, D. H., Besterfield, G., Besterfield-Michna, C., & Besterfield-Sacre,Mary. (2006). Total quality management (3ed.). Prentice Hall.

Stile di citazione Chicago

Besterfield, Dale H., Glen Besterfield, Carol Besterfield-Michna, e Besterfield-Sacre,Mary. Total Quality Management. 3ed. New Delhi: Prentice Hall, 2006.

Citazione MLA

Besterfield, Dale H., et al. Total Quality Management. 3ed. Prentice Hall, 2006.