Bank, J., & Buckley,Adrian. (1995). The essence of total quality management. Prentice Hall.
Chicago Edition CitationBank, John, and Buckley,Adrian. The Essence of Total Quality Management. New Delhi: Prentice Hall, 1995.
MLA引文Bank, John, and Buckley,Adrian. The Essence of Total Quality Management. Prentice Hall, 1995.
警告:这些引文格式不一定是100%准确.