Bank, J., & Buckley,Adrian. (1995). The essence of total quality management. Prentice Hall.
Chicago Stili AlıntıBank, John, ve Buckley,Adrian. The Essence of Total Quality Management. New Delhi: Prentice Hall, 1995.
MLA AlıntıBank, John, ve Buckley,Adrian. The Essence of Total Quality Management. Prentice Hall, 1995.
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