Bank, J., & Buckley,Adrian. (1995). The essence of total quality management. Prentice Hall.
Dyfyniad Arddull ChicagoBank, John, and Buckley,Adrian. The Essence of Total Quality Management. New Delhi: Prentice Hall, 1995.
Dyfyniad MLABank, John, and Buckley,Adrian. The Essence of Total Quality Management. Prentice Hall, 1995.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.