Cita APA

Bank, J., & Buckley,Adrian. (1995). The essence of total quality management. Prentice Hall.

Chicago Edition Citation

Bank, John, i Buckley,Adrian. The Essence of Total Quality Management. New Delhi: Prentice Hall, 1995.

Cita MLA

Bank, John, i Buckley,Adrian. The Essence of Total Quality Management. Prentice Hall, 1995.