| Item Description: | Contents: 1. IT services industry landscape 2. IT services portfolio 3. IT services business processes, models and functions 4. Strategic foundation for IT services business 5. Marketing of IT services 6. Business development of IT services 7. IT services selling 8. Delivery management of IT services 9. IT services quality assurance 10. IT services enterprise: measurement and driving performance 11. Creating a winning IT services team 12. Managing knowledge, innovation and creating a learning organisation 13. Managing IT services enterprise growth 14. Future trends in IT services business |
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