| Item Description: | Contents: 1. Basics of communication 2. Non-verbal communication 3. Barriers to communication 4. Letter components and layout 5. Planning a letter 6. Process of letter writing 7. E-mail communication 8. Memo and memo reports 9. Employment communication 10. Notice, agenda and minutes of meeting 11. Brochures 12. Effective writing 13. Business report: its types 14. Struture of reports 15. Gathering information 16. Organisation of the material 17. Writing abstracts and summaries 18. Writing definitions 19. Visual aids 20. User instruction manual 21. Reading skill 22. Listening skill 23. Note-making 24. Precies writing 25. Audiovisual aids 26. Oral communication 27. Transitions 28. Spelling rules 29. Hyphenation 30. Transcribing numbers 31. Abbreviating technical and non-technical terms 32. Proof reading |
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