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02150cam a2200289 a 4500 |
| 008 |
100820s2011 nyua b 001 0 eng |
| 010 |
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|a 2010034979
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| 020 |
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|a 9780415615112 (hbk.)
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| 020 |
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|a 9780415615129 (pbk.)
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| 020 |
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|z 9780203330406 (ebk.)
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| 082 |
0 |
0 |
|a 363.23
|2 22
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| 245 |
0 |
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|a Conflict and crisis communication :
|b principles and practices /
|c edited by Carol A. Ireland, Martin Fisher, and Gregory M. Vecchi.
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| 260 |
|
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|a London ;
|a New York, NY :
|b Routledge,
|c 2011.
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| 300 |
|
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|a xix, 215 p.
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi -- Negotiation : principles and theoretical underpinnings by Neil Gredecki -- Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt -- Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland -- Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland -- Ethical considerations in a conflict and crisis situation by Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher -- When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh -- Post critical incident : considerations by Abigail S. Tucker -- Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi.
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| 650 |
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0 |
|a Conflict management.
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| 650 |
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0 |
|a Interpersonal communication.
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| 650 |
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0 |
|a Negotiation.
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| 700 |
1 |
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|a Ireland, Carol A.
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| 700 |
1 |
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|a Fisher, Martin,
|d 1967-
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| 700 |
1 |
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|a Vecchi, Gregory M.
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| 906 |
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|b xj13 2010-08-20
|i xj13 2010-08-20 (telework)
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| 999 |
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|d 185533
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