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|d 165268
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| 020 |
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|a 9788179921814
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| 082 |
|
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|a 658.812
|
| 100 |
|
|
|a Zemke, Ron
|
| 245 |
|
|
|a Customer service best practices :
|b case studies and strategies /
|c Edited by Ron Zemke and John Woods
|
| 250 |
|
|
|a 1st ed.
|
| 260 |
|
|
|b Jaico Books,
|c 2004.
|a Mumbai :
|
| 300 |
|
|
|a xvi, 475 p.
|
| 700 |
|
|
|a Woods, John
|
| 942 |
|
|
|c BK
|
| 952 |
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|d 2017-12-27
|i 7928
|l 0
|o 658.812 ZEM/C
|p CMS7928
|r 2017-12-27
|y BK
|