APA引文

Zemke, R., & Woods, J. (2004). Customer service best practices: Case studies and strategies. Jaico Books.

Chicago Edition Citation

Zemke, Ron, and John Woods. Customer Service Best Practices: Case Studies and Strategies. Mumbai: Jaico Books, 2004.

MLA引文

Zemke, Ron, and John Woods. Customer Service Best Practices: Case Studies and Strategies. Jaico Books, 2004.