Brewster, E. (2012). IT service management: A guide for ITIL foundation exam candidates (2nd ed.). Viva Books.
Chicago Edition CitationBrewster, Ernest. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Swindon: Viva Books, 2012.
MLA Edition CitationBrewster, Ernest. IT Service Management: A Guide for ITIL Foundation Exam Candidates. 2nd ed. Viva Books, 2012.
Warning: These citations may not always be 100% accurate.