APA Alıntı

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2014). Service management: Operations, strategy, information technology (7th ed.). MGH.

Chicago Stili Alıntı

Fitzsimmons, James A., ve Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. MGH, 2014.

MLA Alıntı

Fitzsimmons, James A., ve Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 7th ed. MGH, 2014.