एपीए उद्धरण

Shanthi, R. (2013). Customer relationship management. MJP Publishers.

शिकागो स्टाइल उद्धरण

Shanthi, R. Customer Relationship Management. Chennai: MJP Publishers, 2013.

एमएलए उद्धरण

Shanthi, R. Customer Relationship Management. MJP Publishers, 2013.