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| 020 |
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|a 9781856175227
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| 082 |
|
|
|a 658.812
|
| 100 |
|
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|a Buttle, Francis
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| 245 |
|
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|a Customer relationship management :
|b concepts and technologies /
|c Francis Buttle
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| 250 |
|
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|a 2nd ed.
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| 260 |
|
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|b Routledge,
|c 2009.
|a New York :
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| 300 |
|
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|a xix, 500 p.
|
| 942 |
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|c BK
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| 952 |
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|y BK
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