Buttle, F. (2009). Customer relationship management: Concepts and technologies (2nd ed.). Routledge.
シカゴスタイル引用形Buttle, Francis. Customer Relationship Management: Concepts and Technologies. 2nd ed. New York: Routledge, 2009.
MLA引用形式Buttle, Francis. Customer Relationship Management: Concepts and Technologies. 2nd ed. Routledge, 2009.
警告: この引用は必ずしも正確ではありません.