Cita APA

Makkar, U., & Makkar, H. K. (2012). Customer relationship management. TMGH.

Chicago Edition Citation

Makkar, Urvashi, i Harinder Kumar Makkar. Customer Relationship Management. New Delhi: TMGH, 2012.

Cita MLA

Makkar, Urvashi, i Harinder Kumar Makkar. Customer Relationship Management. TMGH, 2012.