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Calming upset customers : staying effective during unpleasant situations /
| 主要作者: | |
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| 格式: | Printed Book |
| 語言: | English |
| 出版: |
New Delhi :
Viva Books,
2004.
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| 版: | 3rd ed. |
University of Calicut
| 索引號: |
658.812 MOR/C |
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| 復印件 | Live Status Unavailable |