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Calming upset customers : staying effective during unpleasant situations /
| Hovedforfatter: | |
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| Format: | Printed Book |
| Sprog: | English |
| Udgivet: |
New Delhi :
Viva Books,
2004.
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| Udgivelse: | 3rd ed. |
| Fysisk beskrivelse: | xiv, 80 p. |
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| ISBN: | 9788176496865 |