Cita APA

Morgan, R. L. (2004). Calming upset customers: Staying effective during unpleasant situations (3rd ed.). Viva Books.

Chicago Edition Citation

Morgan, Rebecca L. Calming Upset Customers: Staying Effective During Unpleasant Situations. 3rd ed. New Delhi: Viva Books, 2004.

Cita MLA

Morgan, Rebecca L. Calming Upset Customers: Staying Effective During Unpleasant Situations. 3rd ed. Viva Books, 2004.