APA Edition Citation

Gosney, J. W., & Boehm, T. P. (2001). Customer relationship management essentials. PHI.

Chicago Edition Citation

Gosney, John W., and Thomas P. Boehm. Customer Relationship Management Essentials. New Delhi: PHI, 2001.

MLA Edition Citation

Gosney, John W., and Thomas P. Boehm. Customer Relationship Management Essentials. PHI, 2001.

Warning: These citations may not always be 100% accurate.