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| LEADER |
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| 008 |
161118b xxu||||| |||| 00| 0 eng d |
| 999 |
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|c 161263
|d 161263
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| 020 |
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|a 9780071148818
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| 082 |
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|a 658.809
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| 100 |
|
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|a Zeithaml, Valarie A.
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| 245 |
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|a Services marketing /
|c Valarie A. Zeithaml and Mary Jo Bitner
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| 250 |
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|a 1st ed.
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| 260 |
|
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|b McGraw Hill,
|c 1996.
|a New York :
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| 300 |
|
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|a xx, 700 p.
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| 700 |
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|a Bitner, Mary Jo
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| 942 |
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|c BK
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| 952 |
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|p CMS7150
|r 2021-10-05
|s 2021-08-11
|w 2016-11-18
|y BK
|