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Service marketing : integrating customer focus across the firm /
Main Author: | Zeithaml, Valarie A. |
---|---|
Other Authors: | Bitner, Mary Jo, Gremler, Dwayne, Pandit, Ajay |
Format: | Printed Book |
Language: | English |
Published: |
New Delhi :
Tata McGraw Hill,
2011.
|
Edition: | 5th ed. |
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