Cita APA

Dastoor, B. N. (2008). Customer satisfaction delight: The success manthra of the 21st century. Excel Books.

Chicago Edition Citation

Dastoor, B. N. Customer Satisfaction Delight: The Success Manthra of the 21st Century. New Delhi: Excel Books, 2008.

Cita MLA

Dastoor, B. N. Customer Satisfaction Delight: The Success Manthra of the 21st Century. Excel Books, 2008.