Austin, M. J., Brody, R. P., & Packard, T. (2009). Managing the challenges in human service organizations: A case book. Sage.

Austin, Michael J., Ralph P. Brody, and Thomas Packard. Managing the Challenges in Human Service Organizations: A Case Book. New Delhi: Sage, 2009.

Austin, Michael J., et al. Managing the Challenges in Human Service Organizations: A Case Book. Sage, 2009.