APA Edition Citation

Crosby, P. B. (1984). Quality without tears: The art of hassle-free management. Plume.

Chicago Edition Citation

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. London: Plume, 1984.

MLA Edition Citation

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. Plume, 1984.

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