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|a 658.3
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|a Wagen, Van der Lynn
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|a Building quality service :
|b with competency-based human resource management /
|c Van der Lynn Wagen
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| 260 |
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|b Jaico,
|c 1997.
|a Mumbai :
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| 300 |
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|a xiii, 208 p.
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| 942 |
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