APA Edition Citation

Besterfield, D. H., Michna, C. . B., Sacre, M. B., & Besterfield, G. H. (2011). Total quality management (3rd ed.). Pearson.

Chicago Edition Citation

Besterfield, Dale H., Carol Besterfield Michna, Mary Besterfield Sacre, and Glen H. Besterfield. Total Quality Management. 3rd ed. New Delhi: Pearson, 2011.

MLA Edition Citation

Besterfield, Dale H., et al. Total Quality Management. 3rd ed. Pearson, 2011.