Summers, D. C. S. (2005). Quality management: Creating and sustaining organizational effectiveness. PHI.
Chicago Edition CitationSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. New Delhi: PHI, 2005.
MLA Edition CitationSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. PHI, 2005.
Warning: These citations may not always be 100% accurate.