APA Alıntı

Newell, F. (2004). Why CRM doesn't work: How to win by letting customers manage the relationship. Kogan Page.

Chicago Stili Alıntı

Newell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. New Delhi: Kogan Page, 2004.

MLA Alıntı

Newell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. Kogan Page, 2004.