APA Edition Citation

Balachandran, S. (2004). Customer-driven services management (2nd ed.). Respons Books.

Chicago Edition Citation

Balachandran, S. Customer-driven Services Management. 2nd ed. New Delhi: Respons Books, 2004.

MLA Edition Citation

Balachandran, S. Customer-driven Services Management. 2nd ed. Respons Books, 2004.

Warning: These citations may not always be 100% accurate.