Glynn, W. J., & Barnes, J. G. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations, and human resource management. PHI.
Citação norma ChicagoGlynn, William J., and James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. Noida: PHI, 1995.
Citação norma MLAGlynn, William J., and James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. PHI, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.