APA Citatie

Glynn, W. J., & Barnes, J. G. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations, and human resource management. PHI.

Chicago Style citaat

Glynn, William J., en James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. Noida: PHI, 1995.

MLA citatie

Glynn, William J., en James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. PHI, 1995.