Glynn, W. J., & Barnes, J. G. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations, and human resource management. PHI.
Styl ChicagoGlynn, William J., a James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. Noida: PHI, 1995.
Citace podle MLAGlynn, William J., a James G. Barnes. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations, and Human Resource Management. PHI, 1995.
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