Oetzel, J. G., & Ting-Toomey, S. (2006). The SAGE handbook of conflict communication: Integrating theory, research, and practice. Sage Publicatios.
Citação norma ChicagoOetzel, John G., and Stella Ting-Toomey. The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice. Thousand Oaks, Calif.: Sage Publicatios, 2006.
Citação norma MLAOetzel, John G., and Stella Ting-Toomey. The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice. Sage Publicatios, 2006.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.