Service quality management /

類似資料

• Service management: operations, strategy, and information technology /
  著者:: Fitzsimmons, James A.
  出版事項: (2012)
• Cases in total quality management: Manufacturing and services
  著者:: Heizer, Jay H.
  出版事項: (2005)
• Service management and operations
  著者:: Haksever, Cengiz
  出版事項: (2000)
• Managing services : challenges and innovations /
  出版事項: (2014)
• Services, marketing and management
  著者:: Gilmore, Audrey; Author
  出版事項: (2008)