Service quality management /

समान संसाधन

• Service management: operations, strategy, and information technology /
  द्वारा: Fitzsimmons, James A.
  प्रकाशित: (2012)
• Cases in total quality management: Manufacturing and services
  द्वारा: Heizer, Jay H.
  प्रकाशित: (2005)
• Service management and operations
  द्वारा: Haksever, Cengiz
  प्रकाशित: (2000)
• Managing services : challenges and innovations /
  प्रकाशित: (2014)
• Services, marketing and management
  द्वारा: Gilmore, Audrey; Author
  प्रकाशित: (2008)