Service quality management /

Lignende værker

• Service management: operations, strategy, and information technology /
  af: Fitzsimmons, James A.
  Udgivet: (2012)
• Cases in total quality management: Manufacturing and services
  af: Heizer, Jay H.
  Udgivet: (2005)
• Service management and operations
  af: Haksever, Cengiz
  Udgivet: (2000)
• Managing services : challenges and innovations /
  Udgivet: (2014)
• Services, marketing and management
  af: Gilmore, Audrey; Author
  Udgivet: (2008)