APA aipamena

Sreenivas,Talluru. (2016). Service quality management. Discovery.

Chicago Style aipamena

Sreenivas,Talluru. Service Quality Management. New Delhi: Discovery, 2016.

MLA aipamena

Sreenivas,Talluru. Service Quality Management. Discovery, 2016.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.