APA Edition Citation

Sansbury, J. (2015). Operational support and analysis: A guide for ITIL exam candidates (Second edition.). BCS learning and development.

Chicago Edition Citation

Sansbury, John. Operational Support and Analysis: A Guide for ITIL Exam Candidates. Second edition. UK: BCS learning and development, 2015.

MLA Edition Citation

Sansbury, John. Operational Support and Analysis: A Guide for ITIL Exam Candidates. Second edition. BCS learning and development, 2015.