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Customer relationship management : concepts and technologies /
"This much-anticipated new edition of the bestseller Customer Relationship Management provides a comprehensive and balanced review of CRM, now with substantial revisions responding to the recent changes in CRM practice. The book explains what CRM is, the benefits it delivers, the contexts in wh...
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| Другие авторы: | |
| Формат: | Printed Book |
| Язык: | English |
| Опубликовано: |
New York:
Routledge<
2015.
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| Редактирование: | Third edition. |
| Предметы: |
University of Calicut
| Шифр: |
658.812 BUT/C |
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| Копировать | Недоступно состояние Live" What does mean the status Live (working) |