Besterfield, D. H. (2015). Total quality management (4th ed.). Pearson.
Chicago Edition CitationBesterfield, Dale H. Total Quality Management. 4th ed. Noida: Pearson, 2015.
MLA Edition CitationBesterfield, Dale H. Total Quality Management. 4th ed. Pearson, 2015.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.