APA Edition Citation

Baran, R. J., & Galka, R. J. (2014). Customer relationship management. Routlege.

Chicago Edition Citation

Baran, Roger J., and Robert J. Galka. Customer Relationship Management. New York: Routlege, 2014.

MLA Edition Citation

Baran, Roger J., and Robert J. Galka. Customer Relationship Management. Routlege, 2014.