Application of total quality management to library and information services in digital scenario : a study through users' satisfaction /

समान संसाधन

• Delivering satisfaction and service quality: a cutomer based approach for libraries
  द्वारा: Peter Hernon
  प्रकाशित: (2013)
• Application of total quality management to library and information services in digital scenario: a study through user's satisfaction/
  द्वारा: Puspanjali Jena
  प्रकाशित: (2013)
• Methods for measuring quality of libraries
  द्वारा: Bavakutty, M.
  प्रकाशित: (2005)
• TQM in Library and Information services /
  प्रकाशित: (1999)
• Quality Management for Information and Library Managers.
  द्वारा: Brophy, Peter
  प्रकाशित: (1997)