Application of total quality management to library and information services in digital scenario : a study through users' satisfaction /

Antzeko izenburuak

• Delivering satisfaction and service quality: a cutomer based approach for libraries
  nork: Peter Hernon
  Argitaratua: (2013)
• Application of total quality management to library and information services in digital scenario: a study through user's satisfaction/
  nork: Puspanjali Jena
  Argitaratua: (2013)
• Methods for measuring quality of libraries
  nork: Bavakutty, M.
  Argitaratua: (2005)
• TQM in Library and Information services /
  Argitaratua: (1999)
• Quality Management for Information and Library Managers.
  nork: Brophy, Peter
  Argitaratua: (1997)