Application of total quality management to library and information services in digital scenario : a study through users' satisfaction /

Ítems similars

• Delivering satisfaction and service quality: a cutomer based approach for libraries
  per: Peter Hernon
  Publicat: (2013)
• Application of total quality management to library and information services in digital scenario: a study through user's satisfaction/
  per: Puspanjali Jena
  Publicat: (2013)
• Methods for measuring quality of libraries
  per: Bavakutty, M.
  Publicat: (2005)
• TQM in Library and Information services /
  Publicat: (1999)
• Quality Management for Information and Library Managers.
  per: Brophy, Peter
  Publicat: (1997)